Refund Policy

1. Overview

This Refund Policy outlines the conditions under which Ready2Build provides refunds for builder subscriptions and lead purchases. Homeowners do not pay to use Ready2Build and are not covered by this policy.

2. Builder Subscription Refunds

Monthly Subscriptions:

• No refunds for partial months
• Cancel anytime; access continues until end of billing period
• No refund for the current month after cancellation

Annual Subscriptions:

• Pro-rated refund available within first 30 days
• After 30 days, no refunds for remaining term
• Early termination does not entitle you to a refund

First-Time Subscribers:

• 7-day money-back guarantee for first subscription
• Must request refund within 7 days of initial payment
• Full refund processed; account immediately suspended

3. Lead Purchase Refunds

Lead purchases are generally non-refundable. Exceptions include:

Eligible for Refund:

• Duplicate lead (same homeowner contacted within 90 days)
• False or fraudulent lead information
• Homeowner already contracted with another builder
• Homeowner unreachable despite verified contact details
• Lead outside your specified service area

Not Eligible for Refund:

• Homeowner chose not to proceed with project
• Budget or timeline doesn't match expectations
• Homeowner selected a different builder
• You were unable to provide a competitive quote
• Delayed response from homeowner
• Project scope changed after purchase

4. Refund Request Process

To request a refund:

1. Email support@ready2build.com.au within the eligible timeframe
2. Include your account details and reason for refund
3. Provide supporting documentation if applicable
4. Allow 5-7 business days for review
5. Approved refunds processed within 10 business days

5. Lead Quality Standards

We strive to provide high-quality leads. All leads must have:

• Completed Builder Pack with project details
• Valid contact information (email and phone)
• AI design visualization
• Budget and timeline preferences
• Consent to be contacted by builders

If a lead doesn't meet these standards, you may be eligible for a refund or credit.

6. Timeframe Requirements

Refund requests must be submitted within:

• Lead Issues: 14 days of purchase
• Subscription Issues: 30 days for annual, 7 days for first-time
• Technical Problems: Within reasonable timeframe of issue

7. Refund Method

Approved refunds are processed to the original payment method via Stripe. Depending on your bank or card issuer, it may take 5-10 business days for funds to appear in your account.

8. Account Credits

In some cases, we may offer account credits instead of cash refunds. Credits can be applied to future lead purchases or subscription fees and do not expire.

9. Dispute Resolution

If your refund request is denied and you disagree with the decision, you may escalate to management by emailing legal@ready2build.com.au. Include all relevant documentation and your original request details.

10. Chargebacks

Initiating a chargeback without first contacting Ready2Build may result in immediate account suspension. We encourage you to work with us directly to resolve any payment concerns.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email and posted on our platform. Your continued use after changes constitutes acceptance.

12. Contact Information

For refund requests or questions about this policy, contact us at: